Help

You can proceed to the course once you have received an email receipt stating "paid" under the line "current status".

• Click "My CEUs" Link (upper right of page).
• Sign In with your email and password.
• Click the title of the course from the list.

Next you'll see the chapters on the right. Read each chapter before taking the next one. After the last chapter there will be a "Take Test" link that will start your test. After passing the test you will then be invited to view (and print) your certificate by following the link provided at the top and bottom of the test. Before printing you should confirm that the correct name is on the certificate.

You do not have to take the course all at one time.

If you need a break, you can leave and come back later to finish; the website will keep track of your progress.

If you are away from the computer for an extended time, you may be signed out. Return by clicking "My CEUs" in the upper right hand corner and sign in as a "current user" with your username and password.

You must have taken the course and passed the test in order to print the certificate. If you do not see the "View Cert" link then you have not yet finished the course or passed the test. Complete the course and achieve a passing score on the test to enable the certificate.

We accept Visa, MasterCard, Discover, and American Express. Checks by arrangement.

Agencies may contact us to be purchase order approved.

YES! Ceucertificates.com operates on a secure server. Your information is only collected for our use, to provide you with the most reliable service possible.

If you are completing a course provided by an agency/employer, then the employer or agency representative will have access to a list containing your name, the course name, the date you passed your test, and your printable certificate.

Write to customerservice@ceucertificates.com and a customer service representative will reply to your question. Be sure to include your order number or date of purchase.

First, make sure you have entered your email address, your name and password, and other requested information accurately. The address you enter for the credit card address must be the exact address where you receive your bill.

Please remember... computers are very unforgiving! If you type quickly, and misspell your name or address, the computer does not know how to correct this problem. Fortunately for you…We do! Let us know if your account needs to be corrected.

No. Establish an email address and enter the site with your own email and password. This is how you will access your account, it allows us to verify your training, and it ensures that no one else can access your account. It also ensures the certificate will be printed in your name.

When you receive an email receipt, under the item: "current status" if it states "paid/unshipped" then you have been charged and you may proceed to use the course. If it says "Pending—contact merchant" then there has been an error in your payment method and you have NOT been charged.

The most common errors are:

• Not entering the most current billing address where you receive the card statement
• Not entering the 3 digit CRC code on the back of the card properly
• Using a card that is expired

• Whenever possible, we will write and tell you what needs corrected.

• Go to CEUCertificates.com
• Click on the name of the course you'd like to purchase
• Click "ADD TO CART" then "Express Checkout"
  • Register on the right as a new user
  • Be sure to correctly enter your first and last name, as those will register on your certificate
  • Next page, fill out address info… then proceed to credit card page.
  • Enter your credit card information
  • Proceed to checkout
  • Agree to the terms and conditions
  • Read order preview page: List anything you’d like us to know in the Special Instructions Box
  • Proceed to “My CEUs” to begin your course
• Signing back in: Sign in under "My CEUs" (now you are a "current user")
  • Access course chapters by clicking on titles on right side of the page
  • Read all chapters
• After reading through the course, you can click on "Take Test"
  • After scoring 80%, you can print your certificate.
  • If you miss any test questions, the system will tell you which ones you have missed so you can re-test.
  • Click on “View Cert”
  • Right click to print your certificate

If you purchase a course for someone other than yourself, you will need a code to ensure that the proper name will print on the certificate. Your agency can purchase a block of courses with a credit card, or arrange for a purchase order with a formal contract.

Next, email us names of those who can use your code, so we can verify attendance. We will then email you your agency code and instructions for your staff.

Your staff can follow the instructions above for an individual purchase, until they reach the credit card page. When it asks for a credit card number, they should NOT enter one---the last box says "Agency Code"---your staff would enter your agency code there.

Purchase courses for each staff you need to train. No copying, distribution, or sale of CeuCertificates’ copyrighted material is permitted. Please visit the following link, on our homepage, for one stop shopping and a complete tutorial:

• How to Buy a Block of Courses

How can I track my staff’s progress?

An agency user report will be installed in your account. This allows you to track names of staff, names of courses they take, and the dates tests are passed. You can click on the date to access the printable certificates.